Shipping
How much is shipping?
Please refer to the shipping policy link
When will my order arrive?
Please refer to the shipping policy link
Do you cover duties & taxes?
For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs.
Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations.
LeAurelienne is not liable for any late deliveries caused by local customs or third-party delivery companies. For Australian orders, GST is already included in the retail price.
Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs will vary depending on your location, but we aim to provide the most affordable and reliable options. Please refer to the shipping policy link
Payment & Orders
Do you offer refunds?
All order can be refunded within 30 days. Please refer to the refund policy link
Is your packaging sustainable?
All of our packaging themselves are biodegradable so be sure to dispose of them properly!
Product Care
How do I take care of my new jewelry?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you use ethically sourced materials?
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain.
We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
Contact
Still have questions? We're happy to help! Please email us at leAurelienne@gmail.com and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.